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Faulty unit
Posted:
Mon Jun 04, 2012 12:46 pmby Donb
Hi,
I have a new 5922 box which has an odd problem. It tells me there is 50 level and 55 quality regardless of any aerial being connected. It does not tune anything.
It appears stuck. Powering off the unit doesn't change anything. I purchased two of these from the USA - the other unit is fine.
I was hoping that there would be a firmware update to try.
Help please
Re: Faulty unit
Posted:
Tue Jun 05, 2012 9:53 amby steven
Hi Donb
Please contact our
support@tbsdtv.com,we will give you a solution.
Kind Regards
steven
Re: Faulty unit
Posted:
Thu Aug 09, 2012 5:45 pmby lanzinha
Hello,
I am having the same problem, the unit tells me there is 50 level and 55 quality and It does not tune anything.
My specs:
windows 7 32 bit
tvbox tbs5922
TBS5922 Windows Driver V2.0.2.8.
Universam LNB (no diseq)
Can you please help me here?
Thanks
Jose Carreira
Re: Faulty unit
Posted:
Mon Aug 13, 2012 11:07 pmby lanzinha
Hello,
So where is the support, are they all in vacations?
Re: Faulty unit
Posted:
Tue Aug 14, 2012 11:30 amby steven
Hi lanzinha
Sorry for the delay reply.
Is this problem happened before? before the problem is it ok?
You can direct send your problem to our
support@tbsdtv.comthen you will get a quick reply.
Kind Regards
steven
Re: Faulty unit
Posted:
Tue Aug 14, 2012 5:23 pmby lanzinha
Hello Steven
It´s a brand new unit...
Re: Faulty unit
Posted:
Thu Aug 16, 2012 9:49 amby steven
Hi lanzinha
Sorry about this problem
It is like that our euro_support have replied too.
We will help you to replace a new one.
Kind Regards
steven