No reply from TBS after I RMA my TBS6280~

[sunsetbay]

TBS support had acknowledged that they had received my card and would inform me when dispatch out the replacement card~

i followed up with two more emails, one on last week and another one the day before, both no reply from TBS~

what's goin here man~? really disappointed with the service~

[mijanek]

Sorry guy, but you are here in wrong forum. Here it is about TBS2910. By the way, I got my RMA filled succesfully. It took some time to get the mail (about 4 weeks) but everything went fine. I found the TBS Support helpfull. Thanks to them

[sunsetbay]

Sorry, will re-post it at the correct section.

anyway, i'm ok that it takes 4 weeks but the problem is there's no reply from them~ the first few emails exchange were very fast, all replies within a day~ subsequently when they had received my card, they stopped responding to my mails.

[steven]

Sorry, will re-post it at the correct section.

anyway, i'm ok that it takes 4 weeks but the problem is there's no reply from them~ the first few emails exchange were very fast, all replies within a day~ subsequently when they had received my card, they stopped responding to my mails.

Hi sunsetbay

Sorry for the inconvenience,can you send your RMA number to our support#tbsdtv.com we will give you a reply as soon as possible.

Thanks

Kind Regards

steven

[sunsetbay]

Hi Steven,

I'd just email you my RMA no (6280201401701) few min back. Hope you can resolve. Thanks~

[steven]

Hi sunsetbay

Yea,We have already received your email,And i have checked this with our sales and hardware department.

Because TBS6281 is a new card is still on production,when finished we will send it to your as soon as possible.

Thanks

Kind Regards

steven

[sunsetbay]

Hi steven,

I understand that the TBS6281 is available now~ will TBS ship out the replacement to me soon~? thanks~

[steven]

Hi steven,

I understand that the TBS6281 is available now~ will TBS ship out the replacement to me soon~? thanks~

Hi sunsetbay

Just have checked with our sales ,Maybe your card has already shipped .Later we will send the detail information to you.

Thanks

Kind Regards

steven

[sunsetbay]

Hi steven,

I understand that the TBS6281 is available now~ will TBS ship out the replacement to me soon~? thanks~

Hi sunsetbay

Just have checked with our sales ,Maybe your card has already shipped .Later we will send the detail information to you.

Thanks

Kind Regards

steven

hi steven,

Thanks for the card~! finally received~!