Hi, Can you show us the "hardware ID"? right click "Control De xxx"---and then " properties"---details: there, you can see the hardware ID. Please take a photo to us.
Hi, What's kind of source device you're using now? can you have a try change a source for Encoder and test again. I tested in my side, and it's normal. I'll share you my testing.
Hi Chris18391344, The tool indicates a correct parameter. For the real-time encode, "frame rate mode" it is variable indeed. Frame rate is correct as you set,and 50fps.
Hi Opie21, Can you help me go to this web interface "http://ip/ndireg.php" (ip is your current Encoder ip) and check whether "Vendor name and Vendor id" is configured or not? It's better to show me in a picture. Dot not worry, Vendor id is private can not share to another Encoder...
Hi Opie21, Can you help me go to this web interface "http://ip/ndireg.php" (ip is your current Encoder ip) and check whether "Vendor name and Vendor id" is configured or not? It's better to show me in a picture. Dot not worry, Vendor id is private can not share to another Encoder...
Hi, OK. Vendor named and id should be configured and active. If no Vendor named and id, it means Encoder is not licensed, also can not work properly. Any quesiton, please contact with me again.