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MOI Pro AMD restart or shutdown problem

PostPosted: Fri Feb 19, 2021 5:23 pm
by krmlk
I am using 2x Moi pro AMD since 2016 and one of the MOI started to crash or restart without any reason. Sometimes it restarting own daily 2-3 times or crashing or shutting down itself.

For troubleshooting what should I do first?

Re: MOI Pro AMD restart or shutdown problem

PostPosted: Sun Feb 21, 2021 9:17 am
by steven
Hi Sir

For the problem one MOIPro-AMD check the heat dissipation you can take out the tuner card and DDR and insert again

Thanks

Kind Regards

steven

Re: MOI Pro AMD restart or shutdown problem

PostPosted: Tue Mar 02, 2021 5:09 pm
by krmlk
thanks you are right,

we have found the problem one of the internal fan has been corrupted and should change. How we can organise it?

Re: MOI Pro AMD restart or shutdown problem

PostPosted: Wed Mar 03, 2021 5:47 pm
by steven
Hi sir

Please send email to our support@tbsdtv.com and take some picture tell us which FAN have issue

Thanks

Kind Regards

steven