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TBS2603se updated to latest firmware now video freezing

TBS2603SE is a professional HDMI video encoder, which supports 1 channel HDMI stream of H.264/H.265 encoding output and the AAC, Mp3 audio format, and it can work with NDI®|HX compatible systems.

TBS2603se updated to latest firmware now video freezing

Postby Opie21 » Fri May 29, 2020 9:52 am

I just recently purchased purchased a TBS2603se, we upgraded to the latest firmware revision (update_20200429). Now the video output to the network appears to freeze.. However the GUI is still accessible via the network. Once the unit is rebooted everthing appears to work once again, but it will freeze again after reboot after a matter of time.
Opie21
 
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Re: TBS2603se updated to latest firmware now video freezing

Postby daowei » Fri May 29, 2020 2:22 pm

Hi,
What's the output now? http? rtsp or another? and how often this problem happen?

Before upgrade, it's working? May i have a remote check?

Thanks
daowei
 
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Re: TBS2603se updated to latest firmware now video freezing

Postby Opie21 » Sat May 30, 2020 4:55 am

We are using the NDI output, not sure if it was happening before the upgrade as it did not have the NDI function at that time..

Your welcome to remote into the unit, how would you like to connected?

Thank you
Opie21
 
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Re: TBS2603se updated to latest firmware now video freezing

Postby Opie21 » Sat May 30, 2020 8:48 am

Opie21 Wrote:We are using the NDI output, not sure if it was happening before the upgrade as it did not have the NDI function at that time..

Your welcome to remote into the unit, how would you like to connected?

Thank you


Just a side note, the audio continues to pass through, but the picture is frozen.
Opie21
 
Posts: 4
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Re: TBS2603se updated to latest firmware now video freezing

Postby daowei » Sat May 30, 2020 10:25 am

Hi Opie21,
For your Encoder, the NDI has been licensed? please login this web interface "http://ip/ndireg.php" and check whether it has an active Vendor name and Vendor id?
And which NDI tool you're using now? the PC you're using for test Encoder NDI stream is connected by wired or wireless(like wifi)?

Anydesk or Teamviewer 15 is ok for me, but it's better to setup a Teamviewer 15, it's more stable, and also with low latency.

Thanks
daowei
 
Posts: 137
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Re: TBS2603se updated to latest firmware now video freezing

Postby KirkC » Mon Jun 01, 2020 3:44 pm

I had the same issue, for some reason the vendor ID and Code did not save correctly. I reentered the info and now its working as expected. Check that it has your info in there at "http://yourip/ndireg.php
KirkC
 
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Re: TBS2603se updated to latest firmware now video freezing

Postby daowei » Tue Jun 02, 2020 10:40 am

Hi,
OK. Vendor named and id should be configured and active. If no Vendor named and id, it means Encoder is not licensed, also can not work properly.
Any quesiton, please contact with me again.

Thanks
daowei
 
Posts: 137
Joined: Fri Aug 12, 2016 6:17 pm

Re: TBS2603se updated to latest firmware now video freezing

Postby nkoskinas » Fri Jun 05, 2020 4:11 pm

Hello,

It seems that this problem exists. I have the same problem. NDI stream stops working after aprox 30mins of operation - audio is working but no video output. When NDI is deactivated and then turned back on it works for another 30mins. License registration is valid.

Do we have a solution to this issue?
nkoskinas
 
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Re: TBS2603se updated to latest firmware now video freezing

Postby steven » Sat Jun 06, 2020 10:01 am

Hi sir

Is your NDI verison actived otherwise it only work 30 minutes if not active please send email to our support

Thanks

Kind Regards

steven
steven
 
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Re: TBS2603se updated to latest firmware now video freezing

Postby Opie21 » Mon Jun 08, 2020 10:33 pm

nkoskinas Wrote:Hello,

It seems that this problem exists. I have the same problem. NDI stream stops working after aprox 30mins of operation - audio is working but no video output. When NDI is deactivated and then turned back on it works for another 30mins. License registration is valid.

Do we have a solution to this issue?


This is the same issue we are having.. Video Output stops but audio continues.. Unit is registered
Opie21
 
Posts: 4
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