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Problems with DVBS2 signals.

Problems with DVBS2 signals.

Postby Dave5118 » Wed Dec 25, 2013 3:29 am

Hi, I've been using the 6925 for about 6 months with no problems, until now. It locks onto DVBs2 signals ok, but only shows 20% signal quality, signal level and SNR level is good. The channels never show in VLC or TSreader. S1 signals are fine. Someone else has indicated it is a known problem with the card, can it be fixed, or do I have to return it? (I'm in the UK).

Thanks and Merry xmas/happy holidays.
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Re: Problems with DVBS2 signals.

Postby dogman » Wed Dec 25, 2013 3:33 am

I recently had a problem where the card would no longer find S2 channels, and had to send back the card for a replacement.
They are pretty quick to send out the replacement if one is needed.
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Re: Problems with DVBS2 signals.

Postby steven » Wed Dec 25, 2013 9:47 pm

Hi Dave5118

Please write your detail problem information we will help you replace a new one.

Merry christmas. :)

Thanks

Kind Regards

steven
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Re: Problems with DVBS2 signals.

Postby Dave5118 » Thu Dec 26, 2013 1:42 am

Hi Steven, thanks for the offer, but what information do you require? I've already explained the problem in the OP.

Merry Christmas, Dave.
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Re: Problems with DVBS2 signals.

Postby dogman » Thu Dec 26, 2013 3:54 am

I had to email a copy of my original purchase receipt and then had to send the original card back to them in France before they replaced my faulty card, but the process was quite quick.


dog-man
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Re: Problems with DVBS2 signals.

Postby Dave5118 » Fri Dec 27, 2013 12:42 am

Cheers dogman, I'll contact support to see if I can get it replaced.

Dave.
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Re: Problems with DVBS2 signals.

Postby Dave5118 » Mon Sep 08, 2014 12:32 am

Well I got a replacement back in January..... and guess what? It's gone again :(
How long, is the warranty on these? I got the original about 14 months ago.
Dave5118
 
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Re: Problems with DVBS2 signals.

Postby dogman » Mon Sep 08, 2014 12:34 am

They don't seem to last long.

I have different problem now, but I seem to have got it working again for the time being.
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Re: Problems with DVBS2 signals.

Postby Dave5118 » Mon Sep 08, 2014 1:03 am

Yeah m8, i've heard several people are on their 3rd and more 6925's. Always seems to be the s2 problem.
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