Advice needed please from support

[dogman]

My 6925 card which is a replacement for a card that lost the ability to find S2 transmissions, today whilst scanning a satellite using DVB Dream suddenly froze and I had an error and my computer crashed.
It was some sort of exception for tbs6925_64.sys.

Since then, no matter what I do, no DVB program can find the card.
I have tried uninstalling the card and all drivers.
I also uninstalled the drivers manually to make sure that they were all deleted in case one of them was corrupt.
I re-installed the drivers and the card is showing in device manager with no problems, but still no DVB program can find the card.

So, what could be the problem?
I only had this replacement just a few days before Christmas. It has been operating fine since then until today.



dog-man...

[steven]

Hi dogman

Do you have tried to restart your PC?
is it can rework again?

Thanks

Kind Regards

steven

[dogman]

Yes, I have restarted my PC several times. The card is showing in 'device manager' but no DVB program can see the card.

I shall remove the card later today and reinstall and see if that does anything.



dog-man...

[ScanMan]

Are you able to try installing the card in another computer? If the card is not working after a clean install in another computer that would probably indicate a fault with the card rather than the software?

[dogman]

I never thought of that!
Very silly of me as I do have another two computers I could try that in.

Anyway, at the moment it is working again. I took the card out of my computer and then re-inserted it and so far, it is working.
Only did it a few minutes ago, so I will see how long it lasts.

I hope it now continues to work forever as I love what this card can do.


dog-man...