Is the TBS8922 incompatible with VIA chipsets?

[opieant]

Well, the TBS8922 PCI card I purchased has arrived and there's a major problem. I had to try the card in three different computers before I found one that it would install on without freezing the machine. Two of the computers completely lock up when setup gets to tbs8922.sys. The third computer allows the card to be installed properly, but that computer isn't meant to be used with satellite equipment so I can't keep the card in there.

Troubleshooting has been done on the computers that freeze during setup (removed all other devices, tried different PCI slots, tried a new installation of Windows), but the result is always a frozen machine. The only thing those two computers seem to have in common is that they have older VIA motherboard chipsets (KT333 and KT600). The third computer has newer AMD 880G/SB710 chips.

The computers are running XP Professional SP3. I tried the 1.0.1.4 and 1.0.1.5 drivers.

Is anybody here successfully using the TBS8922 card in a motherboard with a VIA chipset?
Steven: Was this card tested at all on motherboards with older chipsets?

[opieant]

Other posts on the board are being answered, but this one has been ignored. I also contacted support directly by e-mail about this issue and nobody has responded.

If this issue is being checked on and it will take a while then that's fine. I would just appreciate some kind of response. Either this is being checked on, or it really is being ignored. While I wait, the TBS8922 card is completely useless to me since it can't be installed.

Thanks for any help you can provide.

[starman345]

I normally use my TBS 8922 in my Intel chipset equipped machine but after reading your post I tried it in an older spare machine I have here with VIA8237 chips. The driver (1.0.1.5) installed no problem, the card shows up under sound video and game controllers in Control Panel. No freezing. Windows XP 32 bit SP 3 on both machines. Could also be the VIA version...or maybe something else. Is there a driver update on VIA's site? I looked a bit but can't even find your KT type chipset, maybe it is older or I just missed it.

[opieant]

I normally use my TBS 8922 in my Intel chipset equipped machine but after reading your post I tried it in an older spare machine I have here with VIA8237 chips. The driver (1.0.1.5) installed no problem, the card shows up under sound video and game controllers in Control Panel. No freezing. Windows XP 32 bit SP 3 on both machines. Could also be the VIA version...or maybe something else. Is there a driver update on VIA's site? I looked a bit but can't even find your KT type chipset, maybe it is older or I just missed it.

That's very helpful information, thank you. The KT600 board has a VT8237 while the KT333 board has a VT8233. Nothing on the VIA site actually installs chipset drivers for XP in my experience, it just uses whatever's built into the OS and doesn't give the option to install chipset drivers during setup. All of the other basics are the same (driver version, OS, and device) so at least one of the two machines here shouldn't be freezing unless there's a problem with the card. Maybe your 8922 has different/older firmware on it? Maybe I'm grasping at straws here.

A few weeks back I ran an extension cable to the third PC (that the 8922 does install on but that it can't stay in) and confirmed that the card is fully functional on that more current hardware.

I have one more ancient motherboard I can dig up to try. It was failing when I last used it, but it will probably work enough for another compatibility test.

[starman345]

Did you ever find a solution to your problem with the 8922?

[opieant]

Did you ever find a solution to your problem with the 8922?

Not yet. I picked up some RAM for a few dollars to get the last motherboard I haven't tested with the 8922 running again, but I haven't had a chance to test anything yet. TBS support still isn't responding to e-mails and are obviously ignoring the problem here on the forum. I'm certainly not planning on buying more TBS products in the future after this mess.

If I ever get around to testing the 8922 in the last motherboard, I'll try to report back here if it worked or not.

[starman345]

Ok, I would just return it, its useless that way. The reason I asked is because another gentleman over on Satforums seems to have the same problem with his new 8922. The system hangs on the tbs8922.sys install. Its strange TBS isn't interested in helping, they are usually quite responsive.
If you are interested in tryng, I have some of the older drivers for the 8922 that might work.

[steven]

Hi opieant


Really Sorry about the delay reply,Maybe we have missed your email .
Sorry again about this.

Truly to say that for the motherboard's chip problem ,the things we can do is to
ask the motherboard's manufacturer to update the BIOS, If your PCI slot have this problem,What about the
PCI-E card ,Do you have the interest to have a try?

Kind Regards

steven

[crazycat]

Troubleshooting has been done on the computers that freeze during setup (removed all other devices, tried different PCI slots, tried a new installation of Windows), but the result is always a frozen machine. The only thing those two computers seem to have in common is that they have older VIA motherboard chipsets (KT333 and KT600). The third computer has newer AMD 880G/SB710 chips.

The computers are running XP Professional SP3. I tried the 1.0.1.4 and 1.0.1.5 drivers.

Is anybody here successfully using the TBS8922 card in a motherboard with a VIA chipset?
Steven: Was this card tested at all on motherboards with older chipsets?

you have installed Via drivers package ? http://www.viaarena.com/Driver/VIA_HyperionPro_V524A.zip