22khz tone missing?

[winsox]

Hi All

I have installed a TBS6981 which seems to have an issue with channels on Eurobird Namely channel in the high band.

I am using Windows media Center Win7 64 bit. (Just reinstalled windows incase this was a problem)

I replaced my old TBS6981 thinking it was a hard ware issue.. but the new one is also having the same problem.

I scoped the LNB cable and cannot see the tone when conected to the cards. However when i connected my TV which has DVB-S2 i could clearly see the tone present.

Any ideas guys ??

Am I missing something ?

Thanks in Advance !

[steven]

Hi winsox

Would you mind having a test with our latest OEM-DVBream? or TBSViewer?

Is it ok?

Kind Regards

steven

[winsox]

Hi sorry for the late reply.. I have installed DVB Dream 2.2 and did an auto tune .. all the transponders from 11798 on wards are missing. apart from one .. which is at 12266. HELP ;-(

Is there any log file or anthing that I can do this end to help u identify it ?

I dont think its hardware and ive replaced the card.. and also this week did a clean install of windows.

Its sods law that the channels i watch are the music ones on 12523 V

Should i be able to see the 22khz on the feed.. ?? I cant...

Many thanks for your support

[steven]

Hi winsox

Do you have used the signal splitter with TBS6981?
and can you give us a picture about your LNB setting in DVBDream or TBSViewer?

Kind Regard

steven

[winsox]

HI there

I do have a combiner which the UHF sig comes down with.. There are two feeds from Aerial amps which go to two combiners + 2 LNB feeds direct from dish, then two coax cables into lounge which then is split using 2 spliters to give me 2 UHF and 2 SAT feeds into cards in computer.

I have tried direct to LNB and still have this issue ;-(

[winsox]

Do you have a scoped jpg of the 22khz tone which should be seen from the card. maybe the TV set i tried it on has a higher amplitude tone.

[steven]

Hi winsox

>I have tried direct to LNB and still have this issue ;-(
Is this problem happened before? or it never worked ok?

and do you mind if we have a remote connect to your PC to have
a remote check with this problem?
You can write this to my email with the remote connect information
my email is steven#tbsdtv.com

Kind Regards

steven