How do I get a defective TBS6925 replaced?
On 08-01-2014 I purchased a TBS6925 Satellite Tuner Card. The card stopped working and I contacted TBS via their site. A person named Constantine replied and said a RMA was issued, that was on 02-15-2015. Have contacted that person 2 or 3 more times and all I get is excuses. Does anyone have a TBS contact person that can get my defective TBS6925 replaced? Any help would be appreciated, it is very frustrating to pay $250.00 for a card and have such a hassle with support.
The card still shows a Signal Level of 78, Quality of 98 for AMC-21, transponder 24. It has so many errors that TSReader has a hard time locking, DVBViewer loads but no picture and sound. Had worked fine in DVBViewer & TSReader. A Prof 7301 and a Geosat MicroHD work fine if connected to the same cable normally used by the TBS6925.