Tips for "TBS card can't be detected by new PC"

[steven]

Hi All

We have been reported by some users that the TBS card can't be detected in a new PC, this is
because our new PCI-E card uses NXP 7160 bridge, and NXP7160 is PCI-E 1.0a, so some
motherbroads have not added the support for PCI-E 1.0a.If you are exepriencing this issue,
please try:

First: Check whether BIOS is the lates, if not , update it.

Second:Change your motherbroad's PCI-E BIOS setting, one of the users has changed it as below, and it now works fine again:

Hi steven,

I updated BIOS to the latest version - no result. But in the end I solved the issue, maybe solution will be useful for someone. The problem is that new PCE-E standard has a full default backward compatibility with old PCE-E standards only in theory, not in real life. So you should reconfigure PCI-E slots in BIOS. In my case I changed link speed - from PCI-E Generation 3 to PCI-E Generation 1. After this all will work.

If you have found another solution , please share with us:)

Kind Regards

steven

[Dibblah]

From Intel (regarding DQ77KB BIOS update):

Thank you for replying.

Intel® does not test or verify third party products on its boards. It is up to the OEM (Original Equipment Manufacturer) to make sure that products are compatible. As you have provided links from the OEM, it seems that they are aware of the issue and have passed this on.

If TBS has passed this issue on to Intel® via their sources, then I'm sure a fix will soon be found and a new BIOS will be made available. Unfortunately, I cannot tell you when this is, as we rely on the updating of the Download Center just as much as our Customer.

I'm sorry if we cannot currently assist you with your issue.

Kind Regards,

Phil F.

Intel Customer Support (EMEA)