Faulty unit

[Donb]

Hi,

I have a new 5922 box which has an odd problem. It tells me there is 50 level and 55 quality regardless of any aerial being connected. It does not tune anything.

It appears stuck. Powering off the unit doesn't change anything. I purchased two of these from the USA - the other unit is fine.

I was hoping that there would be a firmware update to try.

Help please

[steven]

Hi Donb

Please contact our support@tbsdtv.com,we will give you a solution.

Kind Regards

steven

[lanzinha]

Hello,

I am having the same problem, the unit tells me there is 50 level and 55 quality and It does not tune anything.

My specs:

windows 7 32 bit
tvbox tbs5922
TBS5922 Windows Driver V2.0.2.8.
Universam LNB (no diseq)

Can you please help me here?

Thanks

Jose Carreira

[lanzinha]

Hello,

So where is the support, are they all in vacations?

[steven]

Hi lanzinha

Sorry for the delay reply.
Is this problem happened before? before the problem is it ok?

You can direct send your problem to our support@tbsdtv.com
then you will get a quick reply.

Kind Regards

steven

[lanzinha]

Hello Steven

It´s a brand new unit...

[steven]

Hi lanzinha

Sorry about this problem
It is like that our euro_support have replied too.
We will help you to replace a new one.

Kind Regards

steven