TBS6922SE not recognised in Dell Optiplex 3020

[nsewell]

I'm currently trying to install a TBS6922SE satellite card in my Dell Optiplex 3020 running Windows 10 Pro.

The problem is that the card doesn't appear to be being seen by Windows. I believe it should show up under "Sound, video and game controller" in device manager, however I only have "Intel(R) Display Audio" & "Realtek High Definition Audio" listed.

Within the UEFI BIOS under System Information > PCI Information, Slot 1 is shown as "{Empty}" and Slot 2 is shown as "Unknown".

I'm using the latest software from: http://www.tbsdtv.com/download/

Anybody any ideas?

[Alfredo]

Hi

Read: viewtopic.php?f=86&t=8478

Regards

[nsewell]

Hi there, thanks for the reply.

I've checked and ensured the system is running the latest BIOS version A10 which was released 05/11/2015. I've also tried cleaning the gold contacts and putting the card in slot 1, which has had no effect.

So are you suggesting that the incompatibility is probably due to a bug within the Optiplex 3020 BIOS?

Is my next step to try and contact Dell Support or is there anything else I could try?

Unfortunately I don't have a different machine to try and prove that the PCI-E card works.

[Alfredo]

I've checked and ensured the system is running the latest BIOS version A10 which was released 05/11/2015. I've also tried cleaning the gold contacts and putting the card in slot 1, which has had no effect.

You have to verify if your hardware is compatible with 1.0 pci

So are you suggesting that the incompatibility is probably due to a bug within the Optiplex 3020 BIOS?

It is not a bug, it's a feature. I'm not sure of the latter.
You can contact TBS in http://www.tbsdtv.com/contact-us.html

Is my next step to try and contact Dell Support or is there anything else I could try?

You can ask if your hardware is compatible with 1.0 pci

Good luck!